FREE SHIPPING ON ALL ORDERS!

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@oatbutterbrand.com

Placing An Order

Awesome! Shoot us an email at hello@oatbutterbrand.com with your order number and let us know. We will note that on your order and do our best to accommodate your requested delivery date. With flat rate shipping, the delivery date of arrival is only an estimate.

We've got you covered, friend. Our packing slip does not include prices so your friend/family/coworker will never know what you paid or that you used a discount code.

Please make sure you check (or double/triple check) your order for accuracy before submitting it. During the ordering process, you will be asked to verify the shipping address(es) for your gift(s). Oat Butter Brand will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable. Commercial addresses will require a company name and/or suite number to avoid any correction fees. Delivery instructions do not process through the system and you will need to contact USPS directly.

We recommend shipping to an address where there will be someone to accept it if there is concern that it might be stolen as we cannot be held responsible and are unable to replace packages. 


If you change the shipping address after it has left Oat Butter Brand, you may be charged a $20 change fee by USPS.

Shipping

Due to the unpredictable times and resources in our supply chain due to COVID-19, we are not able to guarantee shipping dates.

If you need your order to arrive on a particular day, please email hello@oatbutterbrand.com and we will do our best to give you an estimate of how close we can get to your desired delivery date.

When things go back to "normal" we usually:

  • Ship out of Los Angeles, CA
  • Prepare orders within 1-3 business days
  • Estimated delivery times vary between 1-7 business days via ground depending where you are located.

Oat Butter is a one-woman show and growing small business. Oat Butter products are made from scratch in Los Angeles, CA on Saturday and Sunday. We accept orders 7 days a week.

All orders have at least a 1-3 day processing time, and depending on where you are located from Los Angeles, CA your package can take anywhere between 1-7 days in transit. Depending on when it's processed and how long it will take to get to your shipping location will depend on when it is shipped out.

  • All orders placed after 12pm PT on Wednesday - Sunday will ship the following Monday or Tuesday.
  • We don’t ship Thursday - Sundays
  • We cannot ship to PO boxes

If you need your package held or shipped to arrive by a certain time, please email us at hello@oatbutterbrand.com as soon as possible.

Oat Butter can be unrefrigerated, even warm, for up to 2 weeks. It is perfectly normal for your package to arrive room temperature. On the jar label, we instruct you to refrigerate upon arrival to ensure the longest shelf life since Oat Butter is a raw product made without preservatives.  

You can enjoy room temp or chilled and add some ice cream on top! You can warm it, eat it right out of the fridge or set it out to let the oils warm up to make it more spreadable. You're free to do whatever floats your boat!

This is never a good thing! Oat Butter is a proud partner with Route the leader in package protection and tracking solutions. By selecting Route at checkout your order will be protected from damage, loss*, or theft. In the event that your order never arrives or is broken upon arrival, you can simply file a claim with Route and receive a replacement or be fully refunded.

We are happy to offer this unique service and highly recommend using Route package protection at checkout.

Claims:

  • Claims for packages marked "delivered" yet not received and where there is no evidence of "porch piracy" must be made 4 days after "delivery date" but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Claims for packages that presume to be lost (where the status is not "delivered") must be filed after 4 days and within 30 days from the last noted checkpoint.

For any other issues or if you did not use Route on your order, please contact hello@oatbbutterbrand.com with comments, questions or concerns. At this time we are unable to issue refunds for orders that were made without Route package protection.

Delivery delays can occur due to weather, businesses being closed, incorrect addresses, etc. These delays may affect ship dates and/or arrival dates. At Oat Butter Brand, we will do our best to ship in a timely manner, but we cannot be held responsible for late or early deliveries due to these delays or address issues. 

Our recommendation is to give USPS a call, as they will be able to tell you where your package is. We are unable to refund or replace packages that arrive early, are delayed, or are stolen. If you used _____ at checkout, please file a claim if your package is lost, damaged, or stolen.

At this time, we do not ship outside of the United States. 

Please let us know as soon as possible hello@oatbutterbrand.com. Provide the name associated with the order and the corresponding order number. If it's already been shipped, you will need to notify the shipping carrier. Most shipping carrier's will charge $15+ for address changes. 

Oat Butter is a perishable product and at this time we are unable to accept any returns or exchanges.

Ingredients + Nutrition

Yes! We are happy to create delicious foods that are free of animal products and made with whole ingredients that you can actually read.

Sadly no, but we are working on it!

Our Oat Butters are gluten-free. The Waffle Cookies are not.

Ingredients + nutrition for Oat Butter can be found on the product pages and on the jars themselves.

Waffle Cookie Ingredients

Original Waffle Cookie:

  • All-purpose flour
  • Vegan Butter (blend of vegetable oils)
  • Organic cane sugar
  • Flaxseed meal
  • Water
  • Pure vanilla extract

Chocolate Chip Waffle Cookie:

  • All-purpose flour
  • Vegan butter (blend of vegetable oils)
  • Organic cane sugar
  • Flaxseed meal
  • Water
  • Pure vanilla extract
  • Vegan chocolate chips

Yes! Our Waffle Cookies do not contain any nut products, but are made in a kitchen and on machinery that does process tree nuts. If you have a severe allergy to nuts, we do not recommend buying our products.

Our Oat Butters are made with tree nuts (coconut, almonds, and walnuts). 

Original Waffle Cookie Ingredients:

  • All-purpose flour
  • Vegan Butter (blend of vegetable oils)
  • Organic cane sugar
  • Flaxseed meal
  • Water
  • Pure vanilla extract

Chocolate Chip Waffle Cookie Ingredients:

  • All-purpose flour
  • Vegan butter (blend of vegetable oils)
  • Organic cane sugar
  • Flaxseed meal
  • Water
  • Pure vanilla extract
  • Vegan chocolate chips

You bet! Especially our oat butters that are made with lots of oats and fiber which help aid in lactation. 

General Oat Butter + Waffle Cookie FAQs

Finally, your Oat Butter arrived, you opened your box and it's a little oily. It's perfectly normal and still fine to eat! We don't use any emulsifiers, chemical bindings, or preservatives so separation and leakage may occur. Just wipe it down, give a stir and enjoy!

If anything is broken or inedible, please refer to the shipping FAQs.

Oat Butter is a perishable raw product made without preservatives. While it can he kept out on the counter or in the pantry for up to two weeks, we advise that you put in the fridge upon arrival so that you get the best shelf-life possible. 

If you like to spread your Oat Butter, try letting it sit out when you take it out of the fridge until the oils come to room temperature and enjoy!

Not that we think they will last longer than 1 day, we recommend eating them within 3-5 days. If they do last longer than that, put them in the fridge and they will last up to 2 weeks or in the freezer for however long you can hold out!

Not yet! We are working on it. For now, here is where you'll find us. Sign up for our newsletter to stay up to date with all things Oat Butter!

Events/Wholesale/Corporate Gifts

Awesome! We think your customers will love you for it. Shoot us an email at hello@oatbutterbrand.com with your business name, location, the products you're interested in carrying and we will get back to you with pricing.

We can put your logo or a message on the lids for a small fee. We can help make your next baby shower, birthday party, wedding, bridal shower etc. special!

PR/Collaborations/Donations

Please email hello@oatbutterbrand to request a donation.

Thank you so much for your interest. Because we get so many requests like this daily, we ask that you purchase our product to try it out. If you like it and want to share your love for Oat Butter products, please ensure you tag us in the photo or caption. As we review our partnerships, we will reach out to influencers based on photo quality, followers, engagement and alignment with our brand. As a small business, we appreciate your support!

Awesome! Thank you for thinking of us. We get requests for giveaways frequent and try to do a maximum of two a month to allow for proper promotion. Please reach out to hello@oatbutterbrand.com to discuss opportunities for us to partner!